Tuesday, November 12, 2013

Negative reviews in healthcare

“I don't like reviews. Can we get rid of them?" The most important thing about reviews is to understand they are opportunities in disguise. Great reviews are hidden testimonials from your patients about your services. Reviews that are less than flattering give you a chance to recover the unsatisfied patient while responding publicly to help prospective patients learn more about you and your services.

WhereToFindCare.com makes it easy and beneficial to receive patient reviews. Providers can invite   patients to rate their care and respond directly.The reviewer will receive an alert via email that your have responded giving them the knowledge that you have received their message. The responses will also be posted on the listing creating a win-win-win situation for patients, providers, and interested patients. Plus, WhereToFindCare.com is the only website with reviews that ask for positive feedback on your staff via Care Stars.

If you need assistance inviting your patients to review, let us know. We’d be happy to help.

Helpful Resources:
Patient Testimonials on your website aren't good enough
Healthcare Marketign Testimonials: A case study of Western Wayne

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